Consultative Selling Mastery - Unlock Explosive Growth and Forge Unbreakable Client Bonds
Singapore
Arthur Beck
OVERVIEW
Consultative Selling Mastery equips professionals with advanced techniques to transform their sales approach and build lasting client relationships. The course focuses on digital communication strategies that enhance customer engagement across multiple platforms.
You will learn to develop comprehensive communication strategies and create customer satisfaction measurement frameworks with practical feedback protocols. These skills ensure you can effectively collect, analyse and respond to customer insights.
The programme teaches you to craft tailored solution proposals that demonstrate deep product knowledge and address specific customer needs. You'll master the art of matching solutions to customer requirements through needs assessment and gap analysis.
Performance management is a key component, where you'll construct tracking dashboards with defined metrics for effective account management. This analytical approach helps maintain accountability and identify areas for improvement.
Professional customer service techniques are emphasised through real-world case studies and practical scenarios. You'll learn to handle challenging situations while consistently exceeding customer expectations.
The course culminates in creating strategic account development plans that maximise revenue opportunities and implement retention strategies using consultative selling techniques. These skills enable you to drive growth with existing clients while establishing yourself as a trusted advisor.
TARGET LEARNERS
This program is designed for sales professionals and business leaders who want to move beyond transactional selling to become "Trusted Advisors." It is ideal for:
B2B Sales Executives & Managers: Those looking to master complex sales cycles and build long-term, high-value client partnerships.
Account Managers: Professionals responsible for client retention and seeking strategic frameworks to expand revenue within existing accounts.
Business Development Professionals: Individuals aiming to refine their needs-assessment and gap-analysis skills to craft high-impact solution proposals.
Client Success Teams: Staff focused on enhancing customer satisfaction measurement and implementing professional feedback protocols.
PRE-REQUISITES
21 years and above
At least one month work experience in a sales capacity
Speak, write, listen and read English at a proficiency level not lower than the Workplace Literacy (WPL) Level 6, and at a Workplace Numeracy Level 5
At least a diploma or equivalent
Learning Outcomes
Develop a comprehensive communication strategy proposal demonstrating effective use of digital platforms for customer engagement.
Create a customer satisfaction measurement framework with implementation plan demonstrating feedback collection and response protocols.
Design a solution proposal for a specific customer case study demonstrating consultative selling approach and product knowledge application.
Construct a performance tracking dashboard with defined metrics and accountability measures for account management.
Demonstrate professional customer service techniques through interactive case study responses.
Create a strategic account development plan showing revenue growth opportunities and retention strategies.
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Course Fee
$1100
Self-Sponsored
Course Fee
$1100 (Excl. GST)
50% funding by
SkillsFuture Singapore (Baseline)
$550
GST
$99
Amount Payable
$649
Eligible for SkillsFuture Credits
Up to 100% of Course Fee* Subject to SkillsFuture Credit Availability
*Singapore Citizens aged 25 and above can offset the course fee using their SkillsFuture Credit
*NTUC members enjoy 50% unfunded course fee support for up to $500 each year for courses supported under UTAP.
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Singaporeans above the age of 21 and under 31 can offset the course fee using their Post Secondary Education Account (PSEA)
*Singapore Citizens aged 25 and above can offset the course fee using their SkillsFuture Credit
*NTUC members enjoy 50% unfunded course fee support for up to $500 each year for courses supported under UTAP.
Company-Sponsored
Course Fee
$1100 (Excl. GST)
70% funding by
SkillsFuture Singapore
(Enhanced Training Support for SMEs)
$770
GST
$99
Amount Payable
$429
Additional Support via Absentee Payroll
$4.50/hr, capped at $100,000/enterprise / year
**SME Eligibility Criteria
- Registered or incorporate in singapore
- At least 30% local shareholding by singapore citizens or PRs
- Employment size of not more than 200 (at group level) or with annual sales
turnover (at group level) of not more than $100 million
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Eligible companies can also claim 90% out-of-pocket expense with SkillsFuture Enterprise Credit (SFEC)
Additional Notes:
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Lessons will be conducted in English. Participants are expected to be able to read and write in basic English.
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Participants are required to bring their own laptop that can connect to the internet for access to the online class and course materials.
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In line with our environmentally friendly practices, we will not be providing printed course materials to reduce paper waste.
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Upon successful completion of the course, the participant will receive a certificate issued by ClickAcademy Asia Pte Ltd.
Click here to read our Withdrawal & Refund Policy.
Disclaimer: ClickAcademy Asia reserves the right to change the course instructor without prior notice. The course instructor will be finalised and informed to the registered participants at least 1 working day before the course commencement date.
ABOUT CLICKACADEMY ASIA
ClickAcademy Asia is a premier training academy focusing on executive education for professionals in the fields of digital marketing, sales & marketing, and communications.
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ClickAcademy Asia training covers Singapore, Malaysia, Indonesia, Vietnam, India, Thailand, Australia and Hong Kong. The academy has conducted digital marketing workshops for participants from over 30 countries worldwide. To date, ClickAcademy Asia has trained over 13,000 PMEBs (professional, managers, executives and businessmen) and 6,000+ local and global companies (including NGOs and Government agencies).
ClickAcademy Asia was established in the year 2011. The academy is the leading practitioners’ digital marketing academy and is also the official Google Partner Academy in Singapore and Malaysia.
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The academy provides training and certification on Google Ads, Google Analytics, Mobile Advertising and YouTube Video Advertising. ClickAcademy Asia is also the training provider for the Go Global programme led by Google (2015-2018), 2017 Google Ignite (Malaysia) , Google Elevator (Singapore and Malaysia) program and 2019 Mahir Digital Bersama Google (Malaysia).