Building a Sales-Driven Culture
Singapore
Arthur Beck
OVERVIEW
Building a Sales-Driven Culture is an intensive course designed to help you transform your organisation's sales approach through strategic planning and customer-focused solutions. You will learn to create comprehensive sales strategies that align with broader business goals whilst developing practical performance metrics.
Throughout this programme, you will master the art of building robust account management frameworks that enhance customer satisfaction and drive business growth. The course emphasises practical approaches to customer service excellence, teaching you to implement effective engagement initiatives and monitor customer retention strategies.
You will gain expertise in analysing sales performance data and customer behaviour patterns, enabling you to create sophisticated monitoring systems and response protocols. The course provides hands-on experience in developing analytical frameworks to evaluate sales performance across different geographical regions.
A significant portion of the course focuses on strategic partnership development, teaching you to build and maintain long-term relationships with critical accounts. You will learn to implement relationship management strategies that foster sustainable business growth and create lasting value for key stakeholders.
By completing this course, you will be equipped with the tools and knowledge needed to develop a sales-driven organisational culture that emphasises customer satisfaction, strategic planning, and data-driven decision-making.
TARGET LEARNERS
This course is targeted at senior sales managers, account executives, business development managers and sales consultants, including other professionals looking to transition into a career in one of these roles.
PRE-REQUISITES
21 years and above
At least one month work experience in a sales capacity
Speak, write, listen and read English at a proficiency level not lower than the Workplace Literacy (WPL) Level 6, and at a Workplace Numeracy Level 5
At least a diploma or equivalent
Learning Outcomes
Develop a comprehensive sales strategy document aligning organizational objectives with specific sales targets and performance indicators.
Design an account management framework with evaluation metrics to produce a customer satisfaction enhancement plan.
Create a customer service strategy document incorporating best practices and engagement initiatives for customer retention and growth.
Evaluate sales performance trends and customer behaviour patterns to produce a comprehensive monitoring dashboard and response protocol.
Construct a sales analytics framework to deliver a comprehensive performance evaluation report across multiple geographies.
Formulate a strategic relationship management plan demonstrating long-term partnership development for critical accounts.
Evaluate the impact of Artificial Intelligence on your field and apply the latest AI tools to streamline workflows, optimize decision-making, and maximize your competitive advantage
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Course Fee
$1100
Self-Sponsored
Course Fee
$1100 (Excl. GST)
50% funding by
SkillsFuture Singapore (Baseline)
$550
GST
$99
Amount Payable
$649
Eligible for SkillsFuture Credits
Up to 100% of Course Fee* Subject to SkillsFuture Credit Availability
*Singapore Citizens aged 25 and above can offset the course fee using their SkillsFuture Credit
*NTUC members enjoy 50% unfunded course fee support for up to $500 each year for courses supported under UTAP.
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Singaporeans above the age of 21 and under 31 can offset the course fee using their Post Secondary Education Account (PSEA)
*Singapore Citizens aged 25 and above can offset the course fee using their SkillsFuture Credit
*NTUC members enjoy 50% unfunded course fee support for up to $500 each year for courses supported under UTAP.
Company-Sponsored
Course Fee
$1100 (Excl. GST)
70% funding by
SkillsFuture Singapore
(Enhanced Training Support for SMEs)
$770
GST
$99
Amount Payable
$429
Additional Support via Absentee Payroll
$4.50/hr, capped at $100,000/enterprise / year
**SME Eligibility Criteria
- Registered or incorporate in singapore
- At least 30% local shareholding by singapore citizens or PRs
- Employment size of not more than 200 (at group level) or with annual sales
turnover (at group level) of not more than $100 million
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Eligible companies can also claim 90% out-of-pocket expense with SkillsFuture Enterprise Credit (SFEC)
Additional Notes:
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Lessons will be conducted in English. Participants are expected to be able to read and write in basic English.
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Participants are required to bring their own laptop that can connect to the internet for access to the online class and course materials.
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In line with our environmentally friendly practices, we will not be providing printed course materials to reduce paper waste.
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Upon successful completion of the course, the participant will receive a certificate issued by ClickAcademy Asia Pte Ltd.
Click here to read our Withdrawal & Refund Policy.
Disclaimer: ClickAcademy Asia reserves the right to change the course instructor without prior notice. The course instructor will be finalised and informed to the registered participants at least 1 working day before the course commencement date.
ABOUT CLICKACADEMY ASIA
Established in 2011, ClickAcademy Asia Pte Ltd is Singapore’s #1 independently ranked training center for Digital Marketing, Sales, and AI, having empowered over 30,000 PMEBs and partnered with 6,000+ organizations across the corporate, NGO, and government sectors. Built to drive measurable revenue growth, the academy offers the nation's largest catalog of over 80 heavily subsidized, SSG-funded commercial courses. What truly sets ClickAcademy apart is its future-proof, practitioner-led curriculum: every program is 100% AI-integrated and backed by proprietary APAC market data from its research arm, ClickInsights. Beyond high-impact upskilling, ClickAcademy operates as a lifelong learning ecosystem with a deep commitment to ESG principles, championing inclusive hiring while empowering enterprises to maximize their L&D budgets.